01
The same record, entered three times
Intake sheet, workbook, accounting system. Each copy drifts from the others, and once a month someone spends a day deciding which one is true.
Why MOSAIC
The tools that got you here are the tools holding you back.
Paper cards, workbooks and a shared drive are not bad tools. They are tools for a center with one counter, one storeroom and one person who remembers everything. Most centers outgrow that stage years before they replace the tools.
Where the day goes
Seven costs that never appear on an invoice.
02
Status learned by asking
When a job's state is not visible, it is learned by a phone call, which interrupts the technician who answers it and the supervisor who asks.
03
The part promised twice
A workbook count is right on the day it was made. Two work orders wait for the same compressor and the second customer discovers it on delivery day.
04
The claim that waits for paperwork
The repair is done and the manufacturer's claim sits for weeks because the report, the photos and the serial live in three places.
05
Everyone sees everything, or nothing
A shared folder gives the counter clerk the owner's view. Access is total or absent, and the audit trail is whoever remembers.
06
Repeat diagnosis
The same refrigerator comes back and is examined as if for the first time, because the previous technician's findings are in a notebook that left with him.
07
The decision that waited for a number
Buy or hold, add a shift or not. When the figure takes a day to assemble, the decision is postponed, and postponement is a choice nobody examined.
What changes
One record per device. Everything else follows.
MOSAIC does not add a system beside your tools; it replaces the places where information is lost between them.
Beforethe device file is scattered
Afterreceipt, inspection, photos, parts, reports and delivery sit on the device itself, with the end customer and the referring brand attached.
Beforestock is a number in a workbook
Afterparts are reserved against a specific device and work order, and stock moves only through sealed vouchers.
Beforea report is a Word file on someone's desktop
Afterreceipt and delivery reports are numbered, sealed electronically, and tied to the customer and intermediary.
Beforeeveryone shares one login
Afterbadges give each role exactly its screens and actions, and every change is logged with who, when, before and after.
BeforeArabic is an afterthought
Afterevery field is bilingual at the root, right-to-left is designed in, and documents print correctly in both directions.
Who it is for
Built by people who ran these centers.
The team behind MOSAIC has spent two decades running maintenance and service operations and serving customers in the United States, Europe and the Arab world. The platform encodes what that experience taught: a service center is not a small factory and not a small shop, and generic software built for either will fight you daily.
Authorized service centers
Centers that repair under a manufacturer's warranty and must prove every step to the brand with a sealed, numbered report.
Independent repair workshops
Workshops with one or several stores, where the same part is wanted by two jobs and the shelf count must be trusted.
Multi-branch service operations
Operations where a device received at one branch is repaired at another, and management needs one view across all of them.
Maintenance departments
In-house teams that keep a fleet of equipment running on contracts and plans, and must report indicators upward.
Before you decide
Measure your own friction first.
Sit for one week and record four numbers from your own operation. Those four are your friction budget, and they are the only thing a platform like MOSAIC actually reduces.
- How many times was the same record re-entered?
- How many calls amounted to “what is the status of this?”
- How much work was redone because information was not visible?
- How many decisions waited on a number?
Bring the week's four numbers to a free workspace.
The Free plan has no time limit and comes with sample data you can replace with your own.