Where automation actually cuts cost in industrial operations
Efficiency is usually sold on the promise of replacing effort. In plants and service centers its real effect is narrower and deeper.
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Notes from the service floor.
Short essays for people who run maintenance and service centers. No product announcements, no release notes; only the operational questions we were asked most often in twenty years.
Why the spreadsheet-run service center breaks at customer three hundred
The tools that got a workshop to its first hundred devices are the same tools that quietly cap it there.
Read the article →The single device file: what you lose every time the same refrigerator is diagnosed twice
Repeat diagnosis is the most expensive habit in a service center, and the least visible.
Read the article →See a real week of operations in a few minutes.
We open a free workspace pre-loaded with sample devices, parts and reports, so you judge the platform on real work, not on slides.